How can we help you today?
Get the support you need for your Quranic and Islamic learning journey.
Academic Support
Questions about courses, tutors, or your weekly progress reports.
Billing & Plans
Manage your subscription, change plans, or request a refund.
Technical Help
Help with Zoom, Google Meet, or accessing your student portal.
Open a Support Ticket
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Your support ticket has been created. We will reach back to you as soon as we can (usually within 2-4 hours).
Direct Contact Methods
Support FAQs
Please notify us via WhatsApp or this support form at least 6 hours before your scheduled class time to qualify for a free make-up session.
Yes! Simply select "Earlier Class Request" in the form above or message your tutor. We offer 24/7 flexibility to match your schedule.
In rare cases of technical issues, if a teacher is 5 minutes late, please contact our WhatsApp support immediately. We will either find a sub or reschedule you instantly.
Progress reports are emailed to parents every weekend. You can also view them by logging into your Student Portal.
Yes, we have a large team of qualified female scholars available for girls and adult sisters to ensure a comfortable environment.
We have a no-contract policy. To pause or cancel, just send a request through this form under "Billing" at least 3 days before your next billing cycle.
We primarily use Zoom and Google Meet. Both platforms allow for high-quality video and interactive screen sharing.
Absolutely. If you want to switch from Tajweed to Hifz or Arabic, just let us know and we will update your curriculum and tutor if necessary.
Yes, we offer a 10% discount for every additional sibling enrolled from the same household.
Once you complete a level or a specific Surah/Juz, your teacher will conduct an evaluation. After passing, your digital certificate will be sent via email.
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